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Employers: How to assess for emotional intelligence during the hiring process
Ambrose Guilfoyle • Jan 10, 2024

Unlocking the Power of Emotional Intelligence in Your Hiring Process


In today's competitive job market, finding and retaining top talent is a priority for every organisation. While technical skills and qualifications are essential, there is another key factor that plays a significant role in shaping an organisation's success: emotional intelligence. In this blog, we will explore how you can better assess for this highly sought-after skill.

Emotional Intelligence: What to Look for

Traditionally, hiring decisions have been based on qualifications, experience, and technical expertise. However, emotional intelligence is increasingly becoming a sought-after trait in potential candidates. More than ever, employers recognise the value of individuals who can navigate social dynamics, communicate effectively, and empathise with others. Incorporating emotional intelligence as a criterion in the hiring process allows organisations to select candidates who not only have the right skills but also possess the ability to thrive in team environments and adapt to ever-changing workplace dynamics.


As such an intangible trait, you're probably asking yourself, "How can I assess if candidates have strong levels of emotional intelligence"? You're not the only one! There isn't really a one-size-fits-all answer, but here are some of my thoughts on what to look for:

Self-Awareness

Look for candidates who have a clear understanding of their own emotions, strengths, and areas for growth. They should be able to articulate their feelings and reflect on their actions in different situations. Assess their ability to recognise and manage stress and their willingness to seek feedback for self-improvement.

Empathy

Empathy is an essential trait when building strong relationships and collaborating effectively. Seek candidates who show genuine concern for others' feelings and perspectives. During interviews, observe their ability to listen attentively, understand diverse viewpoints, and respond with empathy and compassion.

social skills

Strong social skills are crucial for fostering healthy work relationships and teamwork. Look for candidates who excel in communication, conflict resolution, and building rapport with others. Assess their ability to navigate social dynamics, cooperate with colleagues, and contribute positively to a team-oriented environment.

emotional regulation

Emotionally intelligent individuals are skilled at managing their emotions in various work scenarios. Identify candidates who can remain calm under pressure, handle conflicts with diplomacy, and make rational decisions even in stressful situations. Consider asking situational questions during interviews to gauge their emotional composure and problem-solving abilities.


Emotional Intelligence: How to Assess for it

When it comes to assessing emotional intelligence during the hiring process, it's important to use a combination of different methods. Here are some specific strategies you can use to evaluate candidates:

Situational/Behavioural Interview Questions

Ask candidates to provide specific examples of how they have demonstrated emotional intelligence in the past.


For example, you can ask them to describe a time when they had to manage a difficult conversation with a coworker or how they handled a stressful situation in the workplace. Look for candidates who are able to provide detailed responses and who can demonstrate their ability to manage their emotions and communicate effectively.

Psychometric Tests

There are many psychometric tests available that can help assess emotional intelligence. These tests can measure a variety of different traits, including empathy, social skills, and emotional regulation. We offer personality/psychometric testing for clients on request, reach out to us for more information.

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REFERENCES

When checking references, ask previous employers about the candidate's emotional intelligence. Specifically, ask about their ability to collaborate with others, manage their emotions, and communicate effectively.


By using a combination of these strategies, you can gain a better understanding of a candidate's emotional intelligence and their ability to thrive in a collaborative work environment. Remember that emotional intelligence is a dynamic trait that can be nurtured and developed, so look for candidates who show a willingness to grow in this area.


Emotional Intelligence: Let us help you find it

In an ever-evolving job landscape, emotional intelligence has become a vital factor in hiring and retaining top talent. By assessing candidates' self-awareness, empathy, social skills, and emotional regulation, you can select individuals who will contribute positively to your workplace culture and foster strong relationships within your team.


At Nova Recruitment, we understand the significance of emotional intelligence in finding fulfilling careers and attracting top talent. Contact us today to discover how we can support you in your job search or help you find exceptional candidates who embody the power of emotional intelligence. Together, let's forge a path towards personal and organisational success.

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