Job Summary
Are you an experienced operations professional with a background in pensions or finance? We are recruiting on behalf of our client for an Assistant Operations Manager to join a dynamic team in Grand Cayman. This pivotal role supports the Chief Operating Officer in overseeing pension operations, ensuring regulatory compliance, and driving team performance. If you're detail-oriented, analytical, and passionate about leadership, this could be your next career move.
Company Information
Our client is a well-established organisation within the financial services industry, specialising in pension administration. The company prides itself on a collaborative and inclusive culture, where innovation and continuous improvement are encouraged. You’ll be joining a supportive operations team that values professional development, teamwork, and delivering exceptional service to clients.
Responsibilities and Duties
- Oversee pension plan administration, ensuring accuracy and compliance with regulations
- Monitor and analyse operational data to improve processing times and customer satisfaction
- Lead and mentor junior administrators, fostering a collaborative team environment
- Prepare and submit reports to regulatory bodies
- Ensure service level agreements and performance standards are consistently met
- Act as a senior point of reference for technical and complex cases
- Support educational training sessions for employers and members
- Assist with external audits and perform general administrative tasks as needed
Qualifications and Skills
- Bachelor’s degree, preferably in Accounting or Finance
- Minimum of 4 years’ experience in pensions or financial services
- Proven experience managing a team or direct reports
- Strong proficiency in Microsoft Office, especially Excel
- Excellent organisational and analytical skills
- High attention to detail and ability to work in a fast-paced environment
- Strong interpersonal skills with a confident and engaging communication style
- Knowledge of anti-money laundering regulations
Benefits and Perks
- Competitive salary based on experience and qualifications
- Participation in a generous company bonus scheme (post-probation)
- Comprehensive benefits package
- Supportive and collaborative team culture
- Chance to make a meaningful impact in a growing organisation
