Job Summary

We are recruiting on behalf of our client for a proactive and experienced Supervisor to lead the Personal Lines team within their Customer Service Department. In this role, you will oversee a group of Customer Service Representatives, ensuring high standards of performance, compliance, and customer satisfaction in the delivery of insurance products and services.

Our client is a respected organisation within the insurance and risk solutions industry, known for its commitment to professionalism, customer care, and operational excellence. The company fosters a collaborative and performance-driven culture, where employees are empowered to grow and contribute meaningfully. You will be joining a supportive and dynamic team that values leadership, integrity, and continuous improvement.

As Supervisor – Personal Lines, your key responsibilities will include:

• Managing and mentoring Customer Service Representatives, ensuring productivity and adherence to company standards.
• Reviewing daily and monthly transaction reports for accuracy and performance insights.
• Coordinating training and development, including maintaining CIMA CPD logs.
• Addressing disciplinary and performance issues in collaboration with HR.
• Handling customer complaints and recommending service improvements.
• Supporting sales efforts through cross-selling, quoting, and follow-ups.
• Ensuring compliance with company policies for premium collection and documentation.
• Negotiating with insurers and preparing RFQs to secure favourable terms for clients.

To be successful in this role, you should have:

• A bachelor’s degree and at least five years’ experience in the insurance industry.
• Minimum three years’ experience in a supervisory or leadership role.
• Certificate in Insurance (Cert CII) from the Chartered Insurance Institute.
• Familiarity with Applied Systems “Epic” software (preferred).
• Strong leadership, organisational, and analytical skills.
• Excellent customer service and communication abilities.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office and other relevant systems.

Our client offers a competitive salary range of  KYD 70,000–90,000 , along with:

• A collaborative and professional work environment.
• Opportunities for career development and advancement.
• Ongoing training and support for professional certifications.
• Exposure to a diverse client base and insurance products.
• Structured performance management and recognition.
• Access to modern tools and systems to support your role.

This role is only open to Caymanian candidates and only suitable applications will be considered and contacted.